Develop and implement the marketing plan and activities for the resort to increase brand awareness, communicate promotions to all relevant target markets and address resort business needs.
Grand service agent (INTERNAL ONLY)
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Housekeeping Floor Supervisor
Check night report and prepare Room Attendants’ daily assignments. Check guest rooms daily; check occupied rooms and vacant.
Retail Supervisor (Internal Only)
Establish and maintain the standards of the retail shop etiquette and service in all interactions with guests and staff. Maintain consistency and understanding when implementing the retail shop and business objectives, as they relate to retail operations, finance, human resources, marketing and health & safety.
Retail Attendant (Internal Only)
Responsible for providing all guests and retail customers with customized, personal attention and services.
VIP Services Assistant Shift Manager
Meet, greet and provide exceptional customer service to VIP Guests. Arrange hotel, transportation, spa, restaurant and golf reservations when needed. Provide hotel room check in and check out for special groups.
Guest Service Team Leader
Manage the GSE team with attention and care while still able to provide great customer service.
Player Development Representative
Must adhere to strict confidentiality in all matters. Clearly communicate programs/services to necessary to players. Effectively deliver required sales targets(players)
General Shift Engineer
Perform preventive maintenance and repair duties on all building mechanical systems, equipment and tools. Operate and repair energy management equipment.
Guest Service Executive
Be well versed with the depot facility and services to be able to provide directions and information to guests. Be an ambassador for the resort by being well informed of the property facility, services, events and local attractions and promote those to the guest, especially for the Casino.
Train the staff and supervise them in the performance of their duties. Promote and up sell excursions to guests, customizing where necessary to meet guest needs.
Ensure compliance with regulatory, departmental and company policies as well as Vietnam Gaming Laws. Manage team of employees in the performance of their duties.
Commis Chef 1, 2, 3
Assist and support the Sous Chef in the preparation of different foods. Ensure that food sanitation, safety and food handling functions are practiced in their areas on a daily basis.
The PR Executive’s main scopes will include but not limited to the below: Coordinate internal activities, Handle external materials…