Grand service agent (INTERNAL ONLY)
|Location:||Ho Tram, Xuyen Moc, BR-VT|
|Industry:||Hotel & Hospitality, Gaming|
|Deadline to Apply:||As soon as possible|
|Descriptions:||➤ Provide excellent guest service in handling high call volume while being proficient in the computerized system.
➤ Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
➤ Receive and administer wake up calls in a warm and timely manner.
➤ Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
➤ Be well versed on city attractions and able to give directions.
➤ Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.➤ Accurate, professional, prompt, friendly and courteous on all guest calls.➤Educated and trained on emergency procedures executing them calmly and efficiently.➤ Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
|Requirements:||➤ One year working experience is preferred.
➤ Vocational School Certificate is preferred.
➤ Microsoft Office knowledge is preferred.
➤ Must present a well-groomed appearance.
➤ Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.➤ Exceptional and professional communication skills, both oral and written.➤ Organized, can multi-task, good problem solving skills and detail-oriented.
HOW TO APPLY:
Send your CV to
- Address: Recruitment Team – The Grand Ho Tram Strip, Phuoc Thuan, Xuyen Moc, BRVT
- Or Email: [email protected]